We ship from Sydney, Australia. Shipping costs are calculated based on weight. Generally standard shipping is $6.95 - Australia wide with next day dispatch. We also ship to other select countries.
Deliveries during the holiday season can sometimes take longer than usual. To allow us to dispatch your package within shipping guidelines for delivery before Christmas, please ensure you've placed your order by midnight on the following dates . . . .
Wednesday 6th December: For long-haul national deliveries including to Western Australia, Far North Queensland or to remote areas (including in NSW and Victoria.
Wednesday 13th December: For short-haul national deliveries including to interstate metro areas such as Melbourne, Brisbane, Hobart, Canberra or Adelaide.
Monday 18th December: Sydney metro area.
Delivery time depends on your location. A delivery estimate however is provided by our shipping service. This will give you an idea of how long parcels take to travel the route of your parcel. It's important to know this is not a guaranteed delivery date. In general, same-city deliveries arrive overnight and deliveries to nearby cities within 2-3 days. Country or remote locations take longer. We will do our best to manage our shipping services to get the best delivery time possible. For example, if you are ordering from Western Australia or Northern Territory we will do our best to ensure the parcel is shipped by air. We do not currently offer an express or guaranteed overnight delivery service.
As 500g satchels typically fit into post boxes, you cannot opt for a signature on delivery for this size. To add a signature on delivery, we can book a different size package, but this will generally cost $9.95 to ship instead of standard $6.95.
Our shipping service sends tracking updates via email. When the parcel is picked up you as the receiver are notified. We include a delivery estimate, so you know approximately when the parcel will arrive. We also include a tracking link so that you can track the parcel along the way.
If you aren't getting tracking email notifications contact RockitCool-Downunder and we'll re-send 6 digit alpha numeric tracking code. You can then visit Sendle and enter your code.
Yes, we can send your parcel to a P.O. Box.
We ship to Indonesia, Malaysia, New Zealand, Philippines, Singapore, South Africa, South Korea, Taiwan, Thailand and Vietnam. Shipments are carried by DHL from Australia to the recipient’s country. Once the shipment has arrived in the recipient’s country it will be delivered by that country's domestic postal service.
All international shipping comes with end-to-end tracking. You will be able to track your shipments with shipment order ID or tracking ID number.
Target delivery days quoted are in business days and exclude local public holidays. Target delivery days are measured from the time the shipment arrives into DHL's Sydney Distribution Center. Target delivery days quoted are estimates based on historical performance and are subject to changes without prior notice. Delivery to areas outside major cities, or where your shipment is dutiable or held at customs may take longer.
Target delivery days differ by country. New Zealand is estimated at between 3 - 5 business days for delivery. Indonesia, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand and Vietnam are estimated at between 5 - 12 business days for delivery. South Africa is estimated at between 8 - 14 business days for delivery.
Last update: 30 November 2017